Ensure Accountability and Execution with a Proven Step-by-Step Process

Every team and organization faces disappointment. A coworker misses a deadline, a team sets expectations only to fall far short of the goal, or a direct report just plain behaves badly. Too often, we rely on one another for results only to let each other down. We make promises and break them—and bad things happen. 

What is Crucial Confrontation Training?

Crucial Confrontations is a two-day course that teaches individuals and teams how to willingly and effectively speak up when others let them down—no matter power, position, or temperament—enhancing accountability, improving performance and ensuring execution each and every time. These skills inevitably produce rapid, sustainable, and wide-reaching changes in the results you care about the most.

Who Needs Crucial Confrontations Training?

Crucial Confrontations training is ideal for individuals who manage people or processes as well as those who have supervisory or cross-functional management responsibilities. For true change to be achieved, involving teams and even entire organizations is essential. 

What Does Crucial Confrontations Teach?

Learn how to successfully address and hold people accountable for:

• Violated expectations
• Bad behavior
• Broken promises 

Here’s What You Receive:

• Crucial Confrontations Participant Toolkit (192-page training workbook)
• Crucial Confrontations Action Planner
• Contract cards and model cards
• A copy of the book Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations,and Bad Behavior—The New York Times bestseller
• Crucial Confrontations Audio CD Companion
• Course completion certificate
• Free subscription to the Crucial Skills
• Follow-up Web resources (a self-assessment, video examples, downloadable samples,
  and more) 

Training Options

• In house—One of our expert trainers delivers Crucial Confrontations Training at a location you specify.
• Public Workshop—Your employees attend a one-day public workshop.
• Trainer Certification—Trainers or leaders from your organization become certified to train Crucial Confrontations to others within your company. 

What’s The Next Step?

If individuals in your organization could benefit from Crucial Confrontations training, contact us today to learn more.

Call Vital Skills at 248.841.1416 today for more information and register for our next event!